Terms and Conditions

By ordering from Scratch KC you agree to the following:

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AGENCY: By submitting this form, I have the authority to act on behalf of the above company and bind it to these terms and conditions.

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SHIPPING: All prices are F.O.B. Scratch KC, North Kansas City, MO USA and the method and route of shipment are at Scratch KC's discretion.  We do not offer cost-delivered pricing and we do not provide shipping estimates.

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TAXES: You are responsible for the payment of applicable federal, state, and local taxes unless an appropriate government tax exemption form is provided to Scratch KC in advance.

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PAYMENT: Payment is due at the time of delivery for all products, shipping and handling and applicable taxes, unless approved for Credit Terms.  For customers on credit terms, all invoices are due within thirty (30) days of the invoice date unless otherwise stated.  A service charge of one and a half percent (1.5% per month) may be assessed on delinquent invoices.

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PRICE CHANGES: Scratch KC reserves the right to change its prices and charges for its products and services at its discretion.

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CANCELLATION AND RETURN OF PRODUCT: Once an order has been placed and processed by Scratch KC, it may only be cancelled with the consent of Scratch KC.  Items may be added to processed orders, but additional product and shipping charges may apply.  If items are cancelled from a processed order, a 20% restocking fee may apply.  Scratch KC does not accept returns of any products.  Any product credits or refunds will be determined by Scratch KC's discretion.  Credits and refunds can only be submitted within 14 days of the delivery of damaged product.

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VENDOR SALES: You agree that you will only sell Scratch KC products to end users and that you are not authorized to sell Scratch KC products to other resellers.

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CONTROVERSIES: All questions or controversies arising out of, or in any way relating to this Agreement shall be subject to the exclusive jurisdiction of the State of Missouri, Jackson County, Circuit Court and the parties stipulate to the personal jurisdiction of such Missouri State Court.

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*NOTICE: We package our products with sustainability and quality assurance in mind, but we can't always guarantee that some products will not be broken in transit.  Please contact us if there has been damage to any products and we will submit a credit.  Otherwise, please know that we do everything we can to ensure your products get to you in the best condition possible.